Client Services Delivery Associate

Do you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?

Are you a self -starter with a critical eye for the small details?

Do you have the experience to bring new ideas and approaches daily to create an efficient and streamlined capability supporting our ambitious growth plans within Aon’s Strategy and Technology Group?

If the answers are yes, we would like to talk to you!

This is a hybrid role with the flexibility to work from our Krakow office.

Aon is currently recruiting a Client Services Delivery Associate to join a high functioning dynamic team. You will support STG’s Account and Sales Management Globally. You will collaborate with various internal teams (including sales, risk, finance, senior stakeholders, global brokers, technology consulting, marketing and others), as well as clients.

This role involves the prioritisation, review and management of processes for new contracts leading to contract execution and then supporting the ongoing management of the account including monthly software licence renewals.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation we are united through trust as one inclusive, diverse team and are passionate about helping our colleagues and clients succeed.

As a Client Services Delivery Associate, your key responsibilities will involve but not be limited to:

• Supporting the business team to ensure client contracts/documentation is prepared in a complete, accurate and timely manner in accordance with Aon standards.
• Following our review processes to ensure draft documents are fully checked and signed off prior to execution using DocuSign
• Drafting and issuing quotations, updating finance systems and Excel trackers accurately and in a timely fashion with excellent attention to detail.
• Managing on-going account administration structures such as the Client Services mailbox and support for user requests, responding to queries and ensuring a consistent client experience
• Maintenance of client account finances (change requests, billing and renewals, supporting business processes for on-time billing and follow ups)
• Contacting clients in advance of renewals to understand their requirements and promote client retention
• Support the processing of global sales wins in the Order-to-Cash system
• Review and processing of software licences and consulting agreements following our policy standards and governance
• Creation of PowerPoint presentation slides and graphics and attendance at legal priorities meetings

STG is Aon’s new global consulting and technology business focused on, but not limited to, insurance and reinsurance companies and other participants in the insurance industry. The business provides strategy consulting, technology solutions and advisory services to many of the most prestigious companies in Global (Re)insurance. We have privileged access to Aon’s proprietary data, software, and the knowledge of its global network of insurance industry experts to derive unique and compelling insights into the sources of competitive advantage in our industry.

This role is an opportunity to be involved in our newly formed group with ambitious growth plans. It is a pivotal role which will support the activities of a variety of people and teams in STG globally. This new team reflects the criticality of the work being completed with the right level of focus to support our growth plans for 2025, and our desire to ensure a smooth, efficient and highest quality output to our clients.

As a Client Services Delivery Associate your skills and qualifications will include:

• Very good MS Office skills (Word, Excel, PowerPoint, Outlook, SharePoint)
• A high attention to detail
• Ability to prioritize tasks
• Good organizational and administrative skills
• Excellent communication skills at all levels with a client focus; understanding and applying appropriate communication styles as needed.
• Ability to enter and analyse data and check its accuracy
• Flexibility and openness to new challenges and tasks
• Ability to identify and implement process improvements to reduce time and improve efficiency within STG Client Services Delivery
• Some paralegal/lega/contracting experience in a fast-paced environment would be desirable

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a hybrid work environment, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.