Sr Process Executive – Accounts Receivable Customer Service with French

We are looking for talented people for the role of
Sr Process Executive – Accounts Receivable Customer Service with French
Wrocław
Summary

In this function, you will be able to gain experience in a customer-facing position and develop your skills in domains like accounting, conflict management and intercultural communication.

You will be working on an innovative system through which you will respond to customer inquiries both by phone and by email.
You will also have a great opportunity to participate in interesting projects aiming to improve our processes, which will help you to grow your career.

Responsibilities

The main activities in the position of Sr Process Executive AR Customer Service involve :

  • Daily customer contact through email, phone and cases with the objective to address customer inquiries in regards to invoicing and contract management
  • Processing payments
  • Updating customer data to ensure the accuracy of internal records
  • Ensuring an effective communication within internal departments
  • Handling issues and following the designated escalation path
  • Managing customer escalations
You have

 

  • Prior experience of B2B customer service desk would be an asset
  • Good level of English language (min. B2)
  • Good level of French language (min. B2)
  • Minimum BA degree
  • Proficient user of the MS Office package, Google sheets
  • Attention to details, proactive approach, interpersonal skills
  • Good written and oral communication etiquette
  • Time management skills and ability to multitask
  • Experience in a BPO area would be a plus
We offer
  • Opportunity to work in a rapidly growing organization operating on an international market
  • Friendly and inspiring work atmosphere
  • Competitive salary
  • Referral programs
  • Cafeteria Benefits
  • Fruit and Beverages
  • Convenient working hours
  • Training and development opportunities
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.